WhatsApp

The WhatsApp interface connects agents to WhatsApp with two transport providers:

Twilio — Managed webhook + REST API. Paid. Production-ready. No QR login.
Baileys — Self-hosted via Node.js sidecar. Free. Full protocol access (polls, reactions, groups, QR login).

Quick Start (Baileys)

The fastest way to get a WhatsApp agent running — no API keys, no webhooks, just scan a QR code.

import asyncio
from definable.agent import Agent
from definable.agent.interface.whatsapp import WhatsAppInterface

agent = Agent(
    model="openai/gpt-4o-mini",
    instructions="You are a helpful assistant.",
)

whatsapp = WhatsAppInterface(
    provider="baileys",
    auth_dir="./whatsapp-auth",
)

whatsapp.bind(agent)

async def main():
    await whatsapp.start()
    print("Scan the QR code above with WhatsApp on your phone.")
    try:
        await asyncio.Event().wait()
    except KeyboardInterrupt:
        await whatsapp.stop()

asyncio.run(main())

On first run, a QR code appears in your terminal. Scan it with WhatsApp on your phone. After linking, credentials are saved to auth_dir and subsequent runs connect automatically.

Baileys requires Node.js >= 18 on the host. The bridge dependencies (@whiskeysockets/baileys, ws) are auto-installed on first run via npm install.

Quick Start (Twilio)

For production deployments using the Twilio WhatsApp Business API.

from definable.agent import Agent
from definable.agent.interface.whatsapp import WhatsAppInterface

agent = Agent(model="gpt-4o", instructions="You are a helpful assistant.")

whatsapp = WhatsAppInterface(
    provider="twilio",
    account_sid="AC...",
    auth_token="...",
    from_number="whatsapp:+14155238886",
)

agent.serve(whatsapp, port=8000)

Configure your Twilio WhatsApp webhook to point to http://your-server:8000/whatsapp/webhook.

Provider Comparison

Feature	Twilio	Baileys
Setup	API keys + webhook	QR code scan
Cost	Paid (per message)	Free
Media	URL-based only	Full (bytes + URL)
Polls	No	Yes
Reactions	No	Yes
Groups	No	Yes
QR Login	No	Yes
Typing indicator	No	Yes
Hosting	Managed (webhook)	Self-hosted (sidecar)

WhatsAppInterface Parameters

Provider Selection

str

default:"twilio"

Transport provider: "twilio" or "baileys".

Twilio Parameters

str

Twilio account SID. Required when provider="twilio".

str

Twilio auth token. Used for REST API calls and webhook signature validation.

str

WhatsApp sender number (format: whatsapp:+14155238886). Required for Twilio.

bool

default:"true"

Validate X-Twilio-Signature on incoming webhooks. Disable only for local testing.

Baileys Parameters

str

default:"./whatsapp-auth"

Directory for WhatsApp credential storage. Created automatically.

str

default:"node"

Path to the Node.js binary. Override if node is not on your PATH.

int

default:"0"

WebSocket port for the sidecar. 0 = auto-assign (recommended).

int

default:"12"

Maximum reconnect attempts before giving up after a disconnect.

int

default:"60"

Heartbeat interval for the sidecar connection.

Shared Parameters

WhatsAppPolicy

Sender access control policy. See Access Control below.

bool

default:"true"

Convert Markdown formatting in agent responses to WhatsApp-compatible formatting (**bold** to *bold*, etc.).

int

default:"4000"

Maximum characters per message. Long responses are split at word boundaries.

str

default:"/whatsapp/webhook"

URL path for the Twilio webhook endpoint.

bool

default:"false"

Enable verbose logging in both Python and the Node.js sidecar.

Access Control

Use WhatsAppPolicy to control which messages reach the agent.

from definable.agent.interface.whatsapp import WhatsAppInterface, WhatsAppPolicy

whatsapp = WhatsAppInterface(
    provider="baileys",
    auth_dir="./whatsapp-auth",
    policy=WhatsAppPolicy(
        dm_policy="allowlist",
        allow_from=["+15551234567", "+15559876543"],
        group_policy="disabled",
    ),
)

Policy Options

str

default:"allowlist"

Direct message policy: "allowlist" (only allow_from), "open" (all DMs), or "disabled" (block all DMs).

List[str]

Allowed sender phone numbers in E.164 format. Use "*" for wildcard.

str

default:"open"

Group message policy: "open", "allowlist", or "disabled".

List[str]

Separate allowlist for group senders. Falls back to allow_from if not set.

str

Your own phone number (E.164). Used for self-chat detection.

The default dm_policy is "allowlist" with an empty allow_from list. This means no one can message your agent unless you explicitly add numbers. Set dm_policy="open" to allow all senders, or populate allow_from.

Media Support

Both providers handle media, but with different capabilities:

Media Type	Twilio	Baileys
Images	URL only	URL + bytes
Audio	URL only	URL + bytes
Video	URL only	URL + bytes
Files	URL only	URL + bytes

Incoming media is converted to Definable’s Image, Audio, Video, and File types and passed to the agent.

Voice Notes

WhatsApp voice notes work with audio_transcriber=True:

agent = Agent(
    model="openai/gpt-4o-mini",
    instructions="You are a helpful assistant.",
    audio_transcriber=True,
)

whatsapp = WhatsAppInterface(provider="baileys", auth_dir="./whatsapp-auth")
whatsapp.bind(agent)

Sending Media

Agents can send media back via tool responses:

from definable.tool.decorator import tool
from definable.media import Image

@tool
def generate_chart(data: str) -> Image:
    """Generate a chart from data."""
    return Image(filepath="chart.png")

Markdown Conversion

When markdown_conversion=True (default), agent responses are automatically converted to WhatsApp-compatible formatting:

Markdown	WhatsApp
`bold`	`bold`
`italic`	`_italic_`
`~~strike~~`	`~strike~`
`code`	```code```
`# Heading`	`Heading`
`[text](url)`	`text (url)`

Fenced code blocks are preserved as-is (WhatsApp renders triple backticks natively).

Baileys Features

The Baileys provider supports programmatic QR login:

# Start QR login
qr = await whatsapp.login_qr_start()
print(f"QR data: {qr.qr_data}")

# Wait for scan
result = await whatsapp.login_qr_wait(timeout_ms=60_000)
if result.connected:
    print("Connected!")

Polls

from definable.agent.interface.whatsapp.provider import PollMessage

await whatsapp.provider.send_poll(PollMessage(
    to="[email protected]",
    question="What's for lunch?",
    options=["Pizza", "Sushi", "Tacos"],
    allows_multiple=True,
))

Reactions

from definable.agent.interface.whatsapp.provider import ReactionMessage

await whatsapp.provider.send_reaction(ReactionMessage(
    chat_jid="[email protected]",
    message_id="msg-id-here",
    emoji="👍",
))

Health Check

status = await whatsapp.health()
print(f"Connected: {status.connected}")
print(f"Phone: {status.self_phone}")

Phone Number Normalization

Phone numbers are automatically normalized to bare E.164 (digits only, no +):

from definable.agent.interface.whatsapp.normalize import normalize_e164

normalize_e164("+1-555-123-4567")  # → "15551234567"
normalize_e164("whatsapp:+1555")   # → None (too short)

Complete Production Example

import asyncio
import os
import signal
from definable.agent import Agent
from definable.agent.interface.whatsapp import WhatsAppInterface, WhatsAppPolicy

agent = Agent(
    model="openai/gpt-4o",
    instructions="You are a customer support agent for Acme Corp.",
    audio_transcriber=True,
)

whatsapp = WhatsAppInterface(
    provider="baileys",
    auth_dir="./whatsapp-auth",
    policy=WhatsAppPolicy(
        dm_policy="allowlist",
        allow_from=[os.environ.get("MY_PHONE", "+15551234567")],
        group_policy="disabled",
    ),
    markdown_conversion=True,
    verbose=False,
)

whatsapp.bind(agent)

async def main():
    await whatsapp.start()
    print("[ready] WhatsApp agent is running. Press Ctrl+C to stop.")

    stop = asyncio.Event()
    loop = asyncio.get_running_loop()
    for sig in (signal.SIGINT, signal.SIGTERM):
        loop.add_signal_handler(sig, stop.set)
    await stop.wait()

    await whatsapp.stop()

asyncio.run(main())

Imports

from definable.agent.interface.whatsapp import WhatsAppInterface, WhatsAppPolicy

# Provider types (for advanced usage)
from definable.agent.interface.whatsapp.provider import (
    WhatsAppProvider, InboundMessage, OutboundMessage,
    PollMessage, ReactionMessage, SendResult,
    ConnectionStatus, QRLoginResult,
)

# Utilities
from definable.agent.interface.whatsapp.normalize import normalize_e164, redact_phone
from definable.agent.interface.whatsapp.formatting import markdown_to_whatsapp

Get Started

Basics

Capabilities

Advanced

Quick Start (Baileys)

Quick Start (Twilio)

Provider Comparison

WhatsAppInterface Parameters

Provider Selection

Twilio Parameters

Baileys Parameters

Shared Parameters

Access Control

Policy Options

Media Support

Voice Notes

Sending Media

Markdown Conversion

Baileys Features

Polls

Reactions

Health Check

Phone Number Normalization

Complete Production Example

Imports

​Quick Start (Baileys)

​Quick Start (Twilio)

​Provider Comparison

​WhatsAppInterface Parameters

​Provider Selection

​Twilio Parameters

​Baileys Parameters

​Shared Parameters

​Access Control

​Policy Options

​Media Support

​Voice Notes

​Sending Media

​Markdown Conversion

​Baileys Features

​QR Login

​Polls

​Reactions

​Health Check

​Phone Number Normalization

​Complete Production Example

​Imports

Quick Start (Baileys)

Quick Start (Twilio)

Provider Comparison

WhatsAppInterface Parameters

Provider Selection

Twilio Parameters

Baileys Parameters

Shared Parameters

Access Control

Policy Options

Media Support

Voice Notes

Sending Media

Markdown Conversion

Baileys Features

QR Login

Polls

Reactions

Health Check

Phone Number Normalization

Complete Production Example

Imports